Just like you would use the process to talk with your own doctor, veterinary telemedicine involves using phone/video service for veterinary advice. This type of appointment is great for getting reassurance for certain situations that you may consider urgent without the need of having to drive to an emergency hospital afterhours or during a public holiday, an alternative approach to getting first aid to your pet at home first through medications already dispensed by your local vet so that it buys you some time before your vet visit or providing some differentials to your animal’s illness to help with a treatment plan going forward.

You also can choose the service that best meets your needs. Telephone calls with nurses, video chats or calls with a veterinarian, and even just a quick text conversation with a member of our team are all an option. Each one carries a different cost, so make sure to select the one that meets your needs and budget most closely.

There are several steps required to utilize our veterinary telemedicine services. First, you need to create an account and sign up for the program. There is no fee for this portion and your personal information will be kept safe.

Next, you have an opportunity to open the app and select the communication channel (i.e. video, phone, email) that works best for you. Choose a time in the available schedule. During your scheduled appointment time, you will be able to discuss your concerns with a veterinarian or nurse.

Finally, you will be given an email copy of your consultation appointment to refer to when you need it.